Nice Bosses

Nice Bosses are hard to come by at times..and i'm really fortunate to have 2 nice bosses in my workplace (^_^)

No matter how our clients complain abt us, my big boss will not blame us unnecessarily. She will allow us to explain and even tell us her own experiences...

I admire my other boss too. Today she taught me how to help cases from a holistic angle which i have neglected. In our line, we have to often tell ourselves to have the heart to help so we can encourage and provide proper advice and help to them. This mindset sometimes slips past due to workload and the urgency to close the case. Through her, i realise a word of encouragement can be considered a great amt of help too =)

Besides looking at cases from a holistic angle, i must teach myself to be more patient too. Today i was pek cek with a call-in simply because of our diff definition of single-parent. After cooling down, i realise i should have been more patient and use a better tone..

I do hope i can be better in case management.. there's still so much for me to learn from my colleagues, seniors and superior =P JiayoU!